The privacy of the personal information our clients provide to us at Australian Mortgage Alliance is very important to us. Our Privacy Policy governs the collection and use of personal information by Australian Mortgage Alliance, our employees and associates, and the access of their personal information by our clients.
Our Privacy Policy sets out below how we respect our client's privacy under the National Privacy Act.
Information Collection
We may collect the following information from you:
The information we collect, either hard copy or soft copies, are secured in lockable archive drawers with restricted access and password-protected computer system.
Information Use
We use your information in the following manner:
Disclosure of Information
Australian Mortgage Alliance maintains a strict policy of not disclosing your personal information without a good justification, and we do not sell client information to anyone.
We will only disclose your personal information on a strict need-to-know basis:
Access of Your Own Personal Information
You can access your personal information provided to us previously, or seek to correct any inaccuracies, by contacting us in our office on 0404 889 818 or by email to [email protected]. Please note we may need to ask you about your details to confirm your identity, prior to releasing or amending any information. We will endeavour to provide the information to you within 24 hours upon your request.
Who can I contact if I have a complaint?
We hope that you are delighted with our services, but if you have any complaints we would like to hear about these. Most problems can be solved by simply talking to Complaint Officer by telephoning us on 0412 12 83 83. You can also write to us at: PO Box 1839 Chatswood Post Shop, Chatswood NSW 2057 Australia, or email us at: [email protected]. You should explain the details of your complaint as clearly as you can. When we receive your complaint, we will try to resolve your complaint promptly. If we can’t, we will acknowledge your complaint within 3 days and endeavor to resolve it within 21 days.
If you are not satisfied with the outcome of your complaint or the way in which it was handled, you may refer your complaint to our external dispute resolution scheme which is approved by ASIC. External Dispute Resolution is a free service established to provide you with an independent mechanism to resolve specific complaints. AMA’s External Dispute Resolution provider is the Australian Financial Complaints Authority (AFCA) and can be contacted by:
Telephoning: 1800 931 678 (free call within Australia)
Faxing: (03) 9613 6399
Visiting their website: www.afca.org.au
Emailing: [email protected]
Writing to: GPO Box 3, Melbourne VIC 3001, Australia
This Privacy Notice is current as at 25 February 2022, and is subject to change from time to time in line with our business policies and any changes to Privacy Legislation in Australia.
We take our obligations to protect your personal information seriously and if you have any questions, please talk to us.
Our Privacy Policy sets out below how we respect our client's privacy under the National Privacy Act.
Information Collection
We may collect the following information from you:
- Personal Information such as age, marriage status, number of dependents;
- Contact Information;
- Identification Information;
- Employment Information;
- Financial Information.
The information we collect, either hard copy or soft copies, are secured in lockable archive drawers with restricted access and password-protected computer system.
Information Use
We use your information in the following manner:
- Enabling us to assess whether you may qualify for a mortgage or related products and services that you request;
- Completing a credit check on your behalf to confirm satisfactory conduct on your credit file prior to application submission;
- Communicating information to you about the progress of your application;
- Planning our business and the resources we need to continuously improve our service to you;
- Helping us to assess products and notify you of products that may suit your financial needs;
- Enable us to lodge your loan application to the selected service providers;
- Opening and maintaining a file for you and processing loan applications and subsequent transactions on your behalf;
- Continuing to provide you with broking services;
- Sending research information to you;
- Responding to any specific requests you may contact us about;
- Keeping you informed on matters that may affect or be related to your mortgage;
- Updating your personal files;
- Enabling us to meet our ongoing obligations under certain laws; and
- Providing you with regular reviews upon your requests, and keep you informed of updated market situation;
Disclosure of Information
Australian Mortgage Alliance maintains a strict policy of not disclosing your personal information without a good justification, and we do not sell client information to anyone.
We will only disclose your personal information on a strict need-to-know basis:
- To person or organisations in connection with the provision of our services, including to financial institutions where we may establish accounts on your behalf;
- To our professional advisers such as business partners, auditors, accountants and lawyers, insurance companies, property managers, consistent with normal business practices;
- Where required or authorised by law; and
- Where you consent to the disclosure.
Access of Your Own Personal Information
You can access your personal information provided to us previously, or seek to correct any inaccuracies, by contacting us in our office on 0404 889 818 or by email to [email protected]. Please note we may need to ask you about your details to confirm your identity, prior to releasing or amending any information. We will endeavour to provide the information to you within 24 hours upon your request.
Who can I contact if I have a complaint?
We hope that you are delighted with our services, but if you have any complaints we would like to hear about these. Most problems can be solved by simply talking to Complaint Officer by telephoning us on 0412 12 83 83. You can also write to us at: PO Box 1839 Chatswood Post Shop, Chatswood NSW 2057 Australia, or email us at: [email protected]. You should explain the details of your complaint as clearly as you can. When we receive your complaint, we will try to resolve your complaint promptly. If we can’t, we will acknowledge your complaint within 3 days and endeavor to resolve it within 21 days.
If you are not satisfied with the outcome of your complaint or the way in which it was handled, you may refer your complaint to our external dispute resolution scheme which is approved by ASIC. External Dispute Resolution is a free service established to provide you with an independent mechanism to resolve specific complaints. AMA’s External Dispute Resolution provider is the Australian Financial Complaints Authority (AFCA) and can be contacted by:
Telephoning: 1800 931 678 (free call within Australia)
Faxing: (03) 9613 6399
Visiting their website: www.afca.org.au
Emailing: [email protected]
Writing to: GPO Box 3, Melbourne VIC 3001, Australia
This Privacy Notice is current as at 25 February 2022, and is subject to change from time to time in line with our business policies and any changes to Privacy Legislation in Australia.
We take our obligations to protect your personal information seriously and if you have any questions, please talk to us.